Vladimir Jevtić

Coordinated end-to-end online order execution through Magento/Adobe Commerce and internal MIS, ensuring timely status updates for customers.

Managed customer returns, exchanges, and complaints according to company procedures, maintaining accurate order, customer, and sales records.

Led a remote team based in India, taking over part of the operational workload and driving sales for Montenegro and North Macedonia markets.

Analyzed sales and order-processing data, prepared operational reports for management, and collaborated with retail stores and logistics partners to optimize order fulfillment.

Resolved technical requests and provided user support on the Hermes ERP system, specifically for E-Invoice and E-Delivery Note modules.

Executed software testing and QA activities, identifying and logging bugs, and proposing effective system improvements.

Collaborated with the development team to optimize system functionality and user experience, documenting processes and technical specifications.

Led a team of over 50 professionals in Belgrade, managing all vault operations and 24/7 cash processing, implementing cash flow forecasting and daily financial reporting.

Coordinated and oversaw teams at branches in Novi Sad and Niš through regular on-site visits, proposing concrete operational improvements.

Introduced risk controls and internal audit procedures aligned with National Bank of Serbia (NBS) standards, verifying AML/KYC documentation and conducting preliminary solvency assessments of business partners.

Coordinated migration to a new group software system (C# / MS SQL), encompassing testing, process adaptation, staff training, scheduling, performance monitoring, and team development.

Led shift operations, supervising a team in daily cash handling and vault management.

Carried out targeted staff training and updated operating procedures, ensuring strict adherence to security and regulatory standards.

Processed high volumes of cash transactions, verifying banknote and coin authenticity with strict adherence to security procedures.

Maintained precise cash balance records, supported audit trails, and performed daily reconciliation.

Designed and developed responsive websites and applications for business clients, incorporating CMS and SEO best practices.

Coordinated project teams and resources, planning deadlines and budgets, and implementing new technologies and tools.

Optimized website performance, tested and maintained systems, and provided technical support, gaining deep understanding of business processes and user needs.

Founded and successfully ran a local news portal, overseeing all aspects from content to operations.

Developed and maintained the website using WordPress, ensuring effective content delivery and user experience.

Managed content editing and writing for the portal, covering local news and events.

Designed and developed websites for the client, contributing to their online presence.

Processed client requests for account opening and other banking products, advising clients on services.

Assessed creditworthiness, analyzed documentation, and cross-sold banking products (loans, guarantees, letters of credit), consistently meeting commercial targets.

Monitored and analyzed client transactions to prevent fraud, and managed documentation and record-keeping.

Handled daily banking transactions, processing deposits and withdrawals accurately.

Provided information on bank products and services, ensuring full compliance with internal procedures.

Conducted site monitoring, managed access control, and maintained video surveillance systems.

Prepared and submitted reports based on surveillance activities.

Authored hardware testing and technology articles, contributing to the publication's content.

Managed administrative tasks, including archiving and citizen communication.

Coordinated meetings and facilitated communication within the municipality.

Maintained and updated a PC hardware website, ensuring optimal site performance.

Implemented SEO strategies to improve site visibility and managed technical hardware content.

Managed social media presence to engage the community.

Managed procurement and delivery of goods, ensuring timely operations.

Performed PC assembly and provided technical support to clients.

Administered insurance and leasing policies, ensuring accurate record-keeping.

Managed client communication regarding policies and services.